Please also refer to our Metal Products FAQ for specific information about metal promotional items.

Yes!  Our designers will create your artwork in our design program from your sketch, no matter if you’re a great artist or not.

Yes – a sketch or even unfinished artwork will help our designers in making your final design as close as possible to what you are envisioning for your department.  You can also send us images or clip art that you may have.

You may fill out our quote form or email us at

Our designers prefer cdr, eps, pdf, ai, or jpg.

Yes. If you mail us a physical sample of the patch, we can duplicate it almost exactly. We can mail the patch back to you after production is complete, if you wish.

Yes. You will work directly with your Account Executive and all artwork is emailed to you for approval before going to production.

We’d be happy to produce a sample order for you.  There is a cost associated to that – please contact your Account Executive for those specifics.  

No – the sky is the limit on shapes.  See our most popular shape templates on our emblem templates page.

A merrow border is a front to back looping of thread all the way around the border of the patch.  This is typically used if the patch is very simple – like a shield shape.  If your patch has sharp cut outs or edges, a hot needle or ‘laser cut’ border will be used to achieve the edging you’re looking for.

TIP:   When designing your emblem, allow 1/8” for a merrowed border or an 1/8” for a laser cut/hot needle border.

We offer an extensive array of colors and twill fabrics!

Go here to see our thread colors.

Go here to see our twill colors.

**Due to color variances among monitors and printers, the color you see on screen or printed may NOT be an exact match to our thread and fabric colors.

TIP:  Contrasting colors will make your patch design POP!  For example, use silver thread on a black background or gold thread on a navy background.  

Our standard pricing includes up to 9 colors, but you can use as many colors as you’d like for an additional fee.

We use Polyester threads, as they are more dye stable and last longer.

Plastic, iron on, velcro hook and/or loop and peel & stick.

Lettering smaller than 1/8″ will not be legible in embroidery.

Absolutely!  However, some fonts translate better to embroidery.  Your Account Executive will direct you in picking the best font for your design.